Screen stays on during calls

cicagoriocicagorio Level 2
edited May 30 in ZenFone 8

So during phone calls, Phone app is not using proximity sensor properly. I constantly bring down notification bar, turn on airplane mode etc with my face. This is happening on the latest Android 12. Another thing that happens regularly during calls is that the screen turns off and phone locks itself. Then if I want to hang up, I need to unlock the phone first.

I downloaded Google's Phone app, and the issue is gone, so there is some kind of a bug in Asus' Phone app. It would be nice if it was resolved as it was reported a while back, and discussion about it was closed without a resolution.

original thread:


  • Hi,

    I also have the same problem since buying in september. The problem is not only in the Asus calling application but also in the google phone application. The proximity sensor works fine, I did a test.

    The problem disappears for a while after restarting the phone, but it returns like a boomerang.

    Terribly annoying.


  • terimakasih infonya

  • Same issue here.

  • ASUS please fix this bug it's infuriating!!!!!

  • Newbie2Newbie2 Level 1

    Experiencing same issue with brand new phone - came with Android 11 out of the box and received Android 12 OTA, but issue persists.

    Disappointing for a flagship device. Please address this with urgency as it makes the PHONE quite unusable.

    (There's also occasional crackling noises heard when on calls. Can learn to live with this if at least the proximity issue is resolved!)


  • Tbh I was really understanding and supportive of Asus, but after having a really bad experience with their customer support for their graphics card and added to what I had with my phone and what other people had, I think I will stay away from Asus in the future.

    Security patch on our flagships is still January and it is almost April now. I might sell this phone and go for pixel 7 when it is out. Allegedly it will be a little bit smaller than pixel 6 so it might be what I need 😬

  • the Gthe G Level 1

    Same issue here. when in a phone call, my ear is triggering the display and changing settings and putting calls on hold. How can we set it so when on a call, it stays on the phone app and is less sensitive.

    I've lost count of how many calls I've put on hold by my ear.

  • Same problem with Rog 5 . When phone is on call, dark screen not appears. It happened after android update. Just function is not working. Trying many times with restarting but it stil not working.

  • I can confirm the same issue. It occurred on Android 11 and now on Android 12.

  • the Gthe G Level 1

    Android has been pants, it just slows the phone down, do not upgrade yet, its worse than 11

  • I concur. It's not a great experience. I didn't upgrade manually and waited for the OTA. I wish I'd passed on the OTA.

  • SalladSallad Level 1

    I have the same problem.

  • This problem is so bad that I'm probably going to go back to my Xperia. Making a phone call is a fundamental function of a phone and the ZF8 doesn't work properly.

  • ibo13700ibo13700 Level 1

    Hello guys I've found a solution : I use True Phone Dialer and I don't have this issue anymore, so I think it comes from the Asus and Google phone apps, the way they use the proximity sensor. And to be honest this app is way better than Asus' and Google's ones. You should give it a try.

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