Android 12 issues

dheeraj.g999dheeraj.g999 Level 2
edited May 23 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: Rog phone 5
  2. Firmware Version: 31.0810.1226.67
  3. Rooted or not: No
  4. Frequency of Occurrence: na
  5. APP Name & APP Version (If your issue relates to the app): na

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I've updated my phone to Android 12 and noticed few issues so far...

1. I'm unable to send or download videos through WhatsApp application. Giving me an error, "media doesn't exist in my phone".

2. Phone is getting heated very quickly on normal use and while playing games it's touching 45C.

3. No improvement in performance though, CPU is still locked at 835Mhz at normal mode and with Xmode, it is 1.34Ghz.

Request anyone from the dev team to look into this and give me a fix. (I will update this page, if I find any further issues)

Thanks in advance.


  • Hi dheeraj.g999,

    1. Can you share a video of this, I am not facing this on my phone
    2. Share a video of this as well, what is the ambient temperature?
    3. Are you facing any lag while gaming? regardless of the Ghz shown on screen?
  • Game perform has significantly deteriorated. I used to play cod mobile on max graphics without any lag whatsoever before but now the fps drops whenever the temperature goes above 44 degrees . It sometimes becomes unplayable and seems like the game is running on 10 fps .

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