FN+Arrow Keys no longer change aura brightness of the keyboard

[monocrome]

System: Windows 10 x64
Battery or AC: both
Model: Asus TUF Gaming A15 FX506QM-HN052
Frequency of occurrence: Constant
Reset OS: not yet
Screenshot or video:
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Detailed description：

[monocrome]

For some reason, the text of the problem was not saved. I repeat:



Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working. Also, my serial number in BIOS began to look like SSN12345678901234567. BIOS version 308. I saw a topic in which people solved this problem, but it is already closed.

[GEEK_ASUS]

Hi @monocrome ,
Please check your PM.
Thank you.

[yeulagitakg]

GEEK_ASUS

Hi @monocrome ,

Please check your PM.

Thank you.

View post

can you help me either, i have a same issue with my asus tuf A15

[GEEK_ASUS]

Hi @yeulagitakg ,
Please provide the model name of your unit.
And your issue are FN+UP/DOWN stopped working or SN look like SSN12345678901234567?
Thank you.