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31.1010.0410.61 face unlock problem

Tuathe
Star III
Hello.
After last update i can't unlock my phone with my face. I can register new face with no problem but on lock screen it search for face and can't find it.
Any ideas? Anyone have similar problem?

38 REPLIES 38

Rexator
Star III
Wtf are they doing. Bug after bug after bug. I think im going back to iphone!

Tuathe
Star III
Gustav_ASUS

We will issue a fix for this bug in the next FOTA. Please feedback if it works okay after updating your devices.


View post
Can't wait. When we can expect new update? 

frantsy
Star III
Gustav_ASUS

We will issue a fix for this bug in the next FOTA. Please feedback if it works okay after updating your devices.


View post
I updated firmware .61 and face unlock still works fine without any problems. But I'm using the full firmware downloaded from ASUS website instead of FOTA.
However, I would like to point out that the file name is wrong and I had rename it from
UL-ASUS_I006D-ASUS-31.1010.0410.61-1.1.25-2204-user.zip
to
UL-I006D-ASUS-31.1010.0410.61-1.1.25-2204-user.zip
for it to be recognized by update launcher.

Gustav_ASUS
Community Legend III
frantsy

https://zentalk.asus.com/en/discussion/comment/211936#Comment_211936

I updated firmware .61 and face unlock still works fine without any problems. But I'm using the full firmware downloaded from ASUS website instead of FOTA.

However, I would like to point out that the file name is wrong and I had rename it from

UL-ASUS_I006D-ASUS-31.1010.0410.61-1.1.25-2204-user.zip

to

UL-I006D-ASUS-31.1010.0410.61-1.1.25-2204-user.zip

for it to be recognized by update launcher.


View post
Thanks for pointing that out, we're fixing it!

Gustav_ASUS
Community Legend III
flatratte82

I tried what was suggested and it worked. However... After a few successful unlocks face unlock stopped working again.

FW version: 31.1010.0410.61


View post
Clear cache files system-wide and reboot your device. let me know if the problem comes back.