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31.1010.0410.61 face unlock problem

Tuathe
Star III
Hello.
After last update i can't unlock my phone with my face. I can register new face with no problem but on lock screen it search for face and can't find it.
Any ideas? Anyone have similar problem?

38 REPLIES 38

martinparker28
Rising Star II
Just received the update on my Zenfone 8, no issues here, face unlock works fine.

Tuathe
Star III
Ok i found solution. Try to - delete your face from phone. Then in apps find Asus Face Unlock Service - force stop, then clear internal memory. Restart phone - register face and boom - works like charm, at least for now.

Alex_s
Rising Star I
igorabaran

Ok i found solution. Try to - delete your face from phone. Then in apps find Asus Face Unlock Service - force stop, then clear internal memory. Restart phone - register face and boom - works like charm, at least for now.


View post
Thank you 👍 it works

Gustav_ASUS
Community Legend III
We will issue a fix for this bug in the next FOTA. Please feedback if it works okay after updating your devices.

flatratte82
Star II
I tried what was suggested and it worked. However... After a few successful unlocks face unlock stopped working again.
FW version: 31.1010.0410.61