After last update i can't unlock my phone with my face. I can register new face with no problem but on lock screen it search for face and can't find it.
Any ideas? Anyone have similar problem?
Same problem here.
Face unlock does not work on 31.1010.0410.61.
On my Zenfone 8 Flip face unlock works fine even after latest update (WW_31.1010.0410.60)
@CH_ASUS @ARP_ASUS @Falcon_ASUS @Christine_ASUS @Gustav_ASUS @fussion_ASUS @Irene2_ASUS
Good to know. Seems like the problem is with the software - Asus please take care of it and give us quick fix. @Irene2_ASUS
Just received the update on my Zenfone 8, no issues here, face unlock works fine.
Ok i found solution. Try to - delete your face from phone. Then in apps find Asus Face Unlock Service - force stop, then clear internal memory. Restart phone - register face and boom - works like charm, at least for now.
Thank you 👍 it works
We will issue a fix for this bug in the next FOTA. Please feedback if it works okay after updating your devices.
I tried what was suggested and it worked. However... After a few successful unlocks face unlock stopped working again.
FW version: 31.1010.0410.61
Wtf are they doing. Bug after bug after bug. I think im going back to iphone!
Can't wait. When we can expect new update?
I updated firmware .61 and face unlock still works fine without any problems. But I'm using the full firmware downloaded from ASUS website instead of FOTA.
However, I would like to point out that the file name is wrong and I had rename it from
for it to be recognized by update launcher.
Thanks for pointing that out, we're fixing it!
Clear cache files system-wide and reboot your device. let me know if the problem comes back.
OMG Asus, this is really bad, I mean really bad. How can you release a update with a major bug like this.
I updated yesterday...everything was working ok up until today...now face unlock does not work.
WHO THE F**K approved to release a patch that screws up something major like this? and now..what?we have to wait another month before it gets fixed?
how? some instructions would be good...
After the update, face recognition also disappeared. Restarting the device helps, but after a while the error repeats.
P.s.give instructions on how to clear the cache of the device.
I guess using Mobile Manager (found in the system settings) to clean cache for all installed apps is meant here.
I cleared the cache with a mobile manager, it helped for two hours at most, then the face unlock disappeared again.
Same issue. Face unlock not working after last update.