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VivoBook 14 charger grounding issue

yusufkhanZA
Star I
System: Windows 11
Battery or AC: AC
Model: M413U
Frequency of occurrence: Every time
Reset OS: N/A
Screenshot or video: Charger picture
========================
Detailed description :I can feel a tingle on the metal lid when the AC charger is plugged in. This is with the included 2 pin charger. It was purchased in South Africa. Is this a known issue? Is there a 3 pin charger available?
asus-vivobook-charger.jpg

4 REPLIES 4

RAJU_MSC_MATHEM
Zen Master I
yusufkhanZA
  1. System: Windows 11
  2. Battery or AC: AC
  3. Model: M413U
  4. Frequency of occurrence: Every time
  5. Reset OS: N/A
  6. Screenshot or video: Charger picture

========================

Detailed description :I can feel a tingle on the metal lid when the AC charger is plugged in. This is with the included 2 pin charger. It was purchased in South Africa. Is this a known issue? Is there a 3 pin charger available?

asus-vivobook-charger.jpg


VivoBook 14 charger grounding issue
Is that charger is came with Laptop or did you purchased sepeartely.
If purchased means where did you bought in local shop or from asus service center

yusufkhanZA
Star I
RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/59622/vivobook-14-charger-grounding-issue

Is that charger is came with Laptop or did you purchased sepeartely.

If purchased means where did you bought in local shop or from asus service center


View post
It is the included charger

RAJU_MSC_MATHEM
Zen Master I
yusufkhanZA

https://zentalk.asus.com/en/discussion/comment/209674#Comment_209674

It is the included charger


View post
Then moderator from Asus person should confirm that the charger issue or not

Falcon_ASUS
Moderator
Moderator
yusufkhanZA
  1. System: Windows 11
  2. Battery or AC: AC
  3. Model: M413U
  4. Frequency of occurrence: Every time
  5. Reset OS: N/A
  6. Screenshot or video: Charger picture

========================

Detailed description :I can feel a tingle on the metal lid when the AC charger is plugged in. This is with the included 2 pin charger. It was purchased in South Africa. Is this a known issue? Is there a 3 pin charger available?

asus-vivobook-charger.jpg


VivoBook 14 charger grounding issue
@yusufkhanZA
According to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/.Sorry for any inconvenience it may be caused.