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Zenbook 13 OLED (UX325, 11th Gen Intel) camera unrecognized

rscano
Star I
Hi, since some updates in Windows 11, with the last driver (2022-01-01 Version V10.0.22000.20193) and also with previous, camera is recognized only when you install drivers. After reboot, at startup is not recognized. When i go back to periphericals management, i see that in USB there is a unknown element. Removing it, reinstalling drivers it works until the next reboot. Seems like every reboot loses .inf data for camera. Only when drivers are loaded first time, camera is available in periphericals management. In the other cases, is not available.
So, camera works, seems to be a USB controller / driver issue. I've contacted support (italian) and said that need to wait for another driver version, but i would like to know if this is a know issue or if i need to wait without timing for a new driver 🙂
11 REPLIES 11

Falcon_ASUS
Moderator
Moderator
rscano

One working day for restore wiithout guarantee that works costs me like to buy a new zenbook... so was best to wait... until today!

Btw actually seems to be solved with Audio driver updated:

Version V6.0.9319.1

2022/03/25 35.44 MBytes

I think this fix some incompatiblity inside USB management between different periphericals, including headset kit.

Btw after two reboot, problem comes again. So this is definitively a driver issue.


View post
@rscano
If the problem persists,  I would suggest you bring back your laptop to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused. 

rscano
Star I
Thank u! I will wait for updates, with hope 🙂