Airtrigger not working. Fingerprint sensor not detected.

[GYABAK]

Please tell us some basic information before asking for help:
Model Name: ROG 5
Firmware Version: latest.
Rooted or not: Not rooted.
Frequency of Occurrence: Airtrigger dosent register touch ( very frequent) Fingerprint sensor not detected ( 2 months)
APP Name & APP Version (If your issue relates to the app): Game Genie.
1. The main feature of the phone and the main reaso why I bought this ROG 5 was the Airtrigger. Game Genie runs fine but the Airtrigger don't register touch hence it is unresponsive. Even after 3 - 4 restarts it still doesn't work. It is extremely frustrating.

2. The fingerprint sensor is not detected as a result there is no fingerprint option in security. The fingerprint option is not at all available in the security section as you can see in the screenshot
Attaching the screenshot.




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[rStar]

Fingerprint option is unavailable since .229 update or before?
Backup data and factory reset your phone.

[GYABAK]

Hi rStar,
The Fingerprint option is unavailable since the past 2 months. I can live without the Fingerprint print but Air trigger is what I can't do without.
I already performed the factory reset 3 times in the past week dosent help with the fingerprint or the air trigger.

[rStar]

GYABAK

Hi rStar,

The Fingerprint option is unavailable since the past 2 months. I can live without the Fingerprint print but Air trigger is what I can't do without.

I already performed the factory reset 3 times in the past week dosent help with the fingerprint or the air trigger.

View post

Ohh... Then take it to service centre, they'll assist you better
Air trigger was in my mind too when i decided to buy it

[ARP_ASUS]

Hi GYABAK,
You can run SMMI test to check fingerprint hardware issue.
How to Enter SMMI_TEST (test hardware)
Go to Calculator=>type " .12345+= "
you will be entered to SMMI_TEST
Also, if you have tried all the troubleshooting please visit the nearest service center:
Kindly visit the nearest service center:
https://www.asus.com/in/support/service-center/india