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How do I send out a tencent ASUS rog phone 5 to get repaired

nakin19333
Star II
Please tell us some basic information before asking for help:
Model Name: ROG Phone 5
Firmware Version: 8.0 I think
Rooted or not: not rooted
Frequency of Occurrence: permanent
APP Name & APP Version (If your issue relates to the app): n/a
my ASUS rog phone 5 completely died on me and i need to get it repaired, but the problem is that the phone is the tencent one and I have no idea how to get it sent out there, its been dead for almost a month now and I've been trying to find a way to send it out every single day since then including today, is there any way I can send it out since I'm obviously doing something wrong, any help will be greatly appreciated
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8 REPLIES 8

Gustav_ASUS
Community Legend III
ZT-6ba223c6

https://zentalk.asus.com/en/discussion/comment/205526#Comment_205526

Thank you very much for your answer.

But the OP never said it's flashed with WW Rom nor what country they are in.


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I'm speaking from experience here. If that's not the case, the user should contact an authorized ASUS service center and open RMA that way.

nakin19333
Star II
ZT-6ba223c6

https://zentalk.asus.com/en/discussion/comment/205526#Comment_205526

Thank you very much for your answer.

But the OP never said it's flashed with WW Rom nor what country they are in.


View post
This is a stock tencent rog phone 5, I have never messed with roms or any of the sort, and I am from the US just bought the other phone at the time it was the only thing available

nakin19333
Star II
Gustav_ASUS

https://zentalk.asus.com/en/discussion/comment/205539#Comment_205539

I'm speaking from experience here. If that's not the case, the user should contact an authorized ASUS service center and open RMA that way.


View post
been trying that for months but I can’t figure out how to contact the Chinese headquarters and when I thought I did they sent me an email saying my problem was solved

Karen_ASUS
Rising Star II
Hi @nakin19333
We have sent a direct message to you. Could you help provide us with your product serial number through direct message? Thank you.