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Error wifi, hotspot and No sound, but can hear when on earphone

Syane
Star I
Please tell us some basic information before asking for help:
Model Name: ROG 5
Firmware Version: Latest update
Rooted or not: No
Frequency of Occurrence: once a week
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
My phone started cant open wifi or hotspot after sudden restart.
Then in 1 week, the sound is also gone but i can hear when i am on earphone.
I know the part about wifi and hotspot is common problem, but the sound? That hella freaking me out!
I mean, the sound quality rog 5 was one of the reason i buy this phone.
3 REPLIES 3

ReaperZ_Wolf
Zen Master I
Syane

Please tell us some basic information before asking for help:

  1. Model Name: ROG 5
  2. Firmware Version: Latest update
  3. Rooted or not: No
  4. Frequency of Occurrence: once a week
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

My phone started cant open wifi or hotspot after sudden restart.

Then in 1 week, the sound is also gone but i can hear when i am on earphone.

I know the part about wifi and hotspot is common problem, but the sound? That hella freaking me out!

I mean, the sound quality rog 5 was one of the reason i buy this phone.


Error wifi, hotspot and No sound, but can hear when on earphone
No official statement from the Asus Team. Only thing everyone will tell you is go to the service centre, which doesn't even gurantee that after motherboard replacement the problem will be resolved.

ExodusCODM
Rising Star II
Motherboard is busted. Go to service centre immediately

Irene2_ASUS
Zen Master I
Hi @Syane
I'm sorry to hear about your device, for what you are describing our recommendation is to visit your nearest ASUS Service Center at your earliest convenience to get your device check.