ROG 5 phone cannot power on

ayeptamaayeptama Level 1
edited March 23 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: ROG 5 phone
  2. Firmware Version: 18.0840.2112.210
  3. Rooted or not: not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Hello my ROG 5 phone cannot power on any assist ?

this last picture before cannot power on sorry this picture about blurry bcs taken from my second phone



  • rStarrStar Level 2

    Check other related threads. you'll know preety soon what to do.

    Welcome to the club. You're not the first probably won't be the last.

  • Hi @ayeptama ,

    If your device is still unresponsive your best bet is to bring it to your nearest ASUS Service Center to get your device check.

  • @Irene2_ASUS

    I sent my phone to the service center today no enginer to check only customer service and they want me to wait for 5 days not limited with spare part available.

    Im not understand I buy premium phone when get trouble no enginer directly check need 5 days for checking then need wait more for spare part avalibility

  • Your motherboard will be replaced in the service centre. If you're unlucky , it may take around 14-20 days.

This discussion has been closed.