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ROG 5 is NOT TURNING ON. Not a big deal right? This phone and problem came altogether to everyone.

rStar
Rising Star II
Please tell us some basic information before asking for help:
Model Name: ROG 5
Firmware Version: LATEST WW. 210
Rooted or not: NOT
Frequency of Occurrence: HALF AN HOUR AGO
APP Name & APP Version (If your issue relates to the app)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Its not even charging.
Earlier speaker became dead now the whole device. ₹50k phone is showing its true color?
I chose this as non-Chinese brand phone and now i regret my decision.
Plot: While recording a game in BGMI screen became unresponsive and when i tried to turn it off and on by pressing power button phone turned off completely. Plugged in to check that charging led is Working or not. NO Its NOT.

So my question is to you mods,
If i submit my device in service center they'll first try to turn it on and check whether the speaker is working or not. If not, then another spare part order will be placed. So i reckon Its gonna take 1 month or more to fix this?


img-20220210-214304.jpg

21 REPLIES 21

Hello, I've been having the problem for about a week that sometimes the equipment turns off and doesn't turn on, could you please help me! 😞

Aryan202
Community Legend I
ExodusCODM

These issues are definitely linked to the last update. Sadly, mods will again turn a blind eye.


View post
Can a update ruin the hardware though?
The more plausible scenario was the hardware was already faulty and was bound to break in affected units in any of the updates (hence the irregular pattern of phones dying on different firmware versions) some Zenfone 8 units had the same issue

ExodusCODM
Rising Star II
Aryan202

https://zentalk.asus.com/en/discussion/comment/204169#Comment_204169

Can a update ruin the hardware though?

The more plausible scenario was the hardware was already faulty and was bound to break in affected units in any of the updates (hence the irregular pattern of phones dying on different firmware versions) some Zenfone 8 units had the same issue


View post
Precisely. The first batch of rog 5 units were problematic.

rStar
Rising Star II
ExodusCODM

https://zentalk.asus.com/en/discussion/comment/204243#Comment_204243

Precisely. The first batch of rog 5 units were problematic.


View post
LeoB00

Please tell us some basic information before asking for help:

  1. Model Name: ROG phone 5
  2. Firmware Version:
  3. Rooted or not: Not Rooted
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app): It's related to WIFI

My Phone is unable to turn on the WIFI and Hotspot. It's a brand new phone and need help

========================================


WIFI AND Hotspot is not turning on

Check this. He says its a brand new phone.
Service center guy is right. One time repairing is mandatory. Main board failure is bound to happen.

rStar
Rising Star II
Update :
Received a call from service center that phone has been repaired and speaker test is OK.

Wow repaired on same day. Going to receive it. @ExodusCODM