ROG 5 WIFI NOT WORKING
Please tell us some basic information before asking for help:
- Model Name: ASUS ROG 5 BASE MODEL
- Firmware Version: 18.0840.2112.210
- Rooted or not: NOT
- Frequency of Occurrence: PERMANENT
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I bought this Asus ROG 5 brand new last year around June from the Asus Official Store Thailand via JD Central and the WIFI won't turn on or even the hotspot feature. I only turned the WIFI off to leave the office then I tried turning it on when I arrived home and nothing happened. I already tried restarting the phone, factory resetting and now have contacted the Asus Service Center in Thailand and they are unable to fix it. Can I get a refund for this broken device? I need to have a working and functioning phone ASAP.