Hyper Steady mode breaks Professional video

[topolov]

Please tell us some basic information before asking for help:
Model Name: Zenfone 7 Pro
Firmware Version: WW_30.41.69.143
Rooted or not: no
Frequency of Occurrence: each time
APP Name & APP Version (If your issue relates to the app): Asus Camera 7.6.24.0_211116M
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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If I open professional video mode and then press HyperSteady, then image crashes into mess of pixels.
https://www.youtube.com/watch?v=c2tHVtoxHYU

[slimghost]

manuel.fischer

https://zentalk.asus.com/en/discussion/57264/hyper-steady-mode-breaks-professional-video

My Zenfone 7 Pro is on firmware 30.41.69.143 and "PRO VIDEO" with HyperSteady On works without any problems. I can switch between On and Off and it works as advertised.

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topolov

https://zentalk.asus.com/en/discussion/comment/201633#Comment_201633

But hypersteady works (almost) perfectly in regular video mode and breaks just in professional video mode. It's definitely software issue.

Video captured on balcony so it's not "low light conditions" at all.

I know that mods won't notice that so I opened a ticket for local support at the same time.

I opened this topic to see if someone else have the same issue.

If hypersteady is not supposed to work with pro video - no problem, asus should just remove the icon from pro video.

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The only possible problem that I can see is the light environment - I am suspecting the low light conditions to get a result like this, but I may be wrong.
@topolov That capture was in a darker room, or in the night? Could be part of the explanation - but even so, I have to admit that there is way much grain, and that could be an issue

[topolov]

slimghost

https://zentalk.asus.com/en/discussion/comment/201752#Comment_201752

https://zentalk.asus.com/en/discussion/comment/201722#Comment_201722

The only possible problem that I can see is the light environment - I am suspecting the low light conditions to get a result like this, but I may be wrong.

@topolov That capture was in a darker room, or in the night? Could be part of the explanation - but even so, I have to admit that there is way much grain, and that could be an issue

View post

Could you please open link to YouTube from first post? I can't attach 90 mb video here. If you open it, everything will be clear for you.

[slimghost]

topolov

https://zentalk.asus.com/en/discussion/comment/201802#Comment_201802

Could you please open link to YouTube from first post? I can't attach 90 mb video here. If you open it, everything will be clear for you.

View post

Aha, somehow I've missed the original link, seems like there is a problem with the focus and about the grain, well, donno what , seems like for the moment nobody else reported. I hope that at one point you will manage to solve the issue

[topolov]

Solution is strange.
Before asking I cleaned data and cache of camera.
I spoke with local asus support. They advised me to run safe mode - nothing changed. They advised me to do wipe and run camera without google account. I cleaned cache of phone and after that I cleaned again data & cash of camera - works fine.
So wipe is not required.