Hyper Steady mode breaks Professional video
topolov
Level 3
Please tell us some basic information before asking for help:
- Model Name: Zenfone 7 Pro
- Firmware Version: WW_30.41.69.143
- Rooted or not: no
- Frequency of Occurrence: each time
- APP Name & APP Version (If your issue relates to the app): Asus Camera 7.6.24.0_211116M
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
If I open professional video mode and then press HyperSteady, then image crashes into mess of pixels.
https://www.youtube.com/watch?v=c2tHVtoxHYU
0
This discussion has been closed.
Comments
I am not saying that couldn't be an issue for you, but the device it is not quite a good performer in low light conditions for a video capture, so therefore I doubt that will be fine and grain/noise free in steady mode. In an urban environment, with enough street lights in the night, normally is fine or acceptable - but the steady mode have a different implemention afaik (different crop within EIS, frame rate and so on) , so I am not quite surprised. Ahmmm... don't expect to have to soon an answer from an Asus moderator or admin - they are gone in secret, unknown, limited hunting fields and there is a looooong long way back to get back here. Cheers
But hypersteady works (almost) perfectly in regular video mode and breaks just in professional video mode. It's definitely software issue.
Video captured on balcony so it's not "low light conditions" at all.
I know that mods won't notice that so I opened a ticket for local support at the same time.
I opened this topic to see if someone else have the same issue.
If hypersteady is not supposed to work with pro video - no problem, asus should just remove the icon from pro video.
My Zenfone 7 Pro is on firmware 30.41.69.143 and "PRO VIDEO" with HyperSteady On works without any problems. I can switch between On and Off and it works as advertised.
Thank you for feedback
☹️
The only possible problem that I can see is the light environment - I am suspecting the low light conditions to get a result like this, but I may be wrong.
@topolov That capture was in a darker room, or in the night? Could be part of the explanation - but even so, I have to admit that there is way much grain, and that could be an issue
Could you please open link to YouTube from first post? I can't attach 90 mb video here. If you open it, everything will be clear for you.
Aha, somehow I've missed the original link, seems like there is a problem with the focus and about the grain, well, donno what , seems like for the moment nobody else reported. I hope that at one point you will manage to solve the issue
Solution is strange.
Before asking I cleaned data and cache of camera.
I spoke with local asus support. They advised me to run safe mode - nothing changed. They advised me to do wipe and run camera without google account. I cleaned cache of phone and after that I cleaned again data & cash of camera - works fine.
So wipe is not required.