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GPU Tray Icon do not appear after the Windows Explorer crash

XperiAndriXperiAndri Level 2
edited February 20 in Others


  1. System: Microsoft Windows [Version 10.0.22000.434]
  2. Model: GV301QC.407
  3. Frequency of occurrence: Every day
  4. Armory Crate version: 5.0.11.0

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Detailed description：

If XG Mobile is connected and the Windows Explorer crashes (which usually happens on its connect) then "C:\Program Files\ASUS\ARMOURY CRATE Service\GPUSwitchPlugin\GPUTrayIcon.exe" app's tray icon no longer appears unless I kill `GPUTrayIcon.exe` and start it again.

According to the comment https://superuser.com/questions/354563/missing-icons-after-explorer-exe-crash#comment1634470_354579 it happens because the software developers did not subscribe to the event of the Windows Explorer Task Bar creation.

Please, fix the GPUTrayIcon.exe app code and add the subscription to the WM_TASKBARCREATED event and recreation of the System Tray icon

Comments

  • Blake_ASUSBlake_ASUS mod

    Hi there,

    Does this issue happen since the very beginning? or after certain update?

    Have you tried to reinstall Armoury Crate?

    Can you help to record a short video of the issue?

    Thank you.

  • XperiAndriXperiAndri Level 2

    It is not easy to catch. But I will try.

    So what happens is:

    1. I connect XG Mobile and enable lock
    2. The dialog appears
    3. I accept switching
    4. As long as the external monitor is connected via HDMI (4K TV) it instantly adds that second screen to the Windows. Probably this causes Windows Explorer crash
    5. Windows Explorer restarts, but not all the System Tray icons went back (including XG Mobile)

    Have you tried to reinstall Armoury Crate?

    No, but it will not fix the issue. The issue is a missing app code that listens for an event.

    As long as GPUTrayIcon.exe is written in C++ (I suppose so because it is not a .NET app) then the developer just does not implement listening to the Windows event as described in the article above.

  • XperiAndriXperiAndri Level 2

    Does this issue happen since the very beginning? or after certain update?

    Always

  • Blake_ASUSBlake_ASUS mod

    Hi there,

    Would you mind just try to reinstall Armoury Crate? It seems related.

    Please use the uninstall tool and installer from below website

    Thank you.

  • XperiAndriXperiAndri Level 2
    https://zentalk.asus.com/en/discussion/comment/201846#Comment_201846

    Which one uninstaller?

  • Blake_ASUSBlake_ASUS mod

    Hi there,

    Sorry the link disappear.

    https://www.asus.com/SupportOnly/Armoury%20Crate/HelpDesk_Download/

    Please refer to this one.

    Thank you.

  • XperiAndriXperiAndri Level 2
    image.png
    image.png

    Versions a quite different 🙂

  • Blake_ASUSBlake_ASUS mod
    edited January 21

    Hi there,

    The Uninstall tool and Installer are tools to install all Armoury Crate related drivers.

    Amroury Crate Service/App is just one of it.

    Of course they are not in the same version.

    So...have you tied it?

    Thank you.

  • XperiAndriXperiAndri Level 2

    @Blake_ASUS I did what you suggested but this did not resolve the issue.

    You can try that yourself. If you go to the Task Manager app and restart the Windows Explorer while XG Mobile is plugged in and activated, then after the Windows Explorer restarts you will no longer see the GPU Switch tray icon.

  • XperiAndriXperiAndri Level 2

    I can record a video if you want...

This discussion has been closed.