WiloWilo Level 1
edited February 20 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: ROG phone 5s
  2. Firmware Version: WW-18.1220.2111.164
  3. Rooted or not: Not Rooted
  4. Frequency of Occurrence: EVERYTIME
  5. APP Name & APP Version

In addition to information above.


Suddenly after only 5 days of use

If i lock screen or display times out I can't use phone anymore, cos display would keep going back off 3-4 seconds after i put display oN. I have to restart the phone to actually use it again.

I would have to do so inorder to use phone, and go through the circle over and over.

Device is already updated to latest version still problem persists

And I also have factory reset multiple times but no Change.

Is there any solution available?


  • ronald1985ronald1985 Level 5

    You can try restarting in safe mode to see if it happens. But if you have already done a factory reset, I don't think it will make a difference.

    For 5 days, I would go back to the seller. Otherwise, visiting the service centre will be the only option.

  • WiloWilo Level 1

    I sent an email complaint to ASUS and this was the reply that came in 3 days ago...

    I am sorry to hear that you are facing an issue with your Asus ROG Phone 5S (ZS676KS) product. I have checked with the serial number and this is the Chinese version of the phone. Because it might not use the original firmware, some software issue can be present in the device. Please contact your place of purchase for assistance, as this device is not covered by the Asus warranty outside China.

    We hope that the given information will be useful and we wish you a great day.

    Best Regards,

This discussion has been closed.