fingerprint issue and sim not detecting issue

ReaasiganReaasigan Level 1
edited February 11 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: ASUS_I005DA ( ROG 5 16GB 256GB)
  2. Firmware Version: 18.0840.2111.200
  3. Rooted or not: NO
  4. Frequency of Occurrence: ALWAYS
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hi.. im new here and recently bought a second hand rog phone 5 16gb 256gb. i checked it throughly to make sure it is a global version and not cn. the back cover and version everything was right. but the thing is fingerprint is not working... the option is available under biometrics but you cant enable it. check the smmi test and it showed error. so i dont know what to do and also this phone sometimes show invalid/no sim when there is a sim installed in it. i have to restart it a couple of times to get back my line sometimes restarting once will do but sometimes it takes a few tries. im not sure what is causing this and i also updated my firmware to the latest which is .200 . is there any ways we can fix this without going to the service center? all my service center is far from me and even if i go to one i dont have any purchase receipt even the phone is under warranty and also im working 5 days a week staying alone far from my hometown so if i send my phone to service center for sure they will drag it almost a month. help me out guys .

Comments

  • Если прошивка такая же , то проблемы с отпечатком пальца также , плюс у меня ещё зависает ужасно по 3-10 раз в день

  • Hi @Reaasigan

    Regarding your issue with fingerprint and sim I will send you a PM with further instructions to collect a log so that we can continue investigations. Check your inbox for a Pm from me.

    After providing log it will take some time to analyze it so one option would be for you to back up your data and try performing a "Factory reset" in the meantime.

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