Extreme Network Issues
apurav799
Level 1
Please tell us some basic information before asking for help:
- Model Name: ROG 5
- Firmware Version: 18.0840.2109.188
- Rooted or not: Not Rooted
- Frequency of Occurrence: Daily
- APP Name & APP Version (If your issue relates to the app): N/A
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Mumbai - India
Network connectivity is extremely bad. Lucky if it remains connected even when I move in my house. No network if I enter any establishment like Mall, hotel, office etc. I have switched to whatsapp calls as all normal calls are distorted. I got it shown to repair center twice. Is there any DIY way to resolve it as I don't want to visit service center due to the amount of time they take to resolve issue.
All this is I can say with surety as others are getting full network at same location for same network operator but mine is still searching for it. I use Airtel by the way.
Comments
Hi apurav799,
There is a new update, can you try the same and confirm back if it helps
https://zentalk.asus.com/en/discussion/55725/211127-rog-phone-5-ww-18-0840-2111-200#latest
Ok, I have updated to this version and hoping it resolves the problem.
6 Day update
Till now network connectivity is stable. No unnecessary network drop. Calls are clear without drops. Will update now after 15 days or on occurrence of any issue in future.
Thanks Asus for now.
Thanks. Closing the thread.
Again facing network issues. Please now provide a permanent solution or give my money back. Just fed up of this network issue. Half of time people are not able to connect or hear me properly due to this.
At the same time my peers mobile on same network are woking fine.
Hello I'm from Switzerland,
I have the same problem with the ROG 5pro S , very hard to get 4G/4G+ or 5G...
I'm very disappointed with this phone...
Do you have any solution?! I've tried resetting network settings but not worked.
Did it get fixed last year?
They fixed it but it again got screwed with some update. Service center suggest that don't update the phone. This is very weird.
That's good in a way, that means it's software and not hardware.
Yes, it is definitely software issue but they are not able to iron out issue after months of reporting it that is not acceptable. I mean if a phone does not serve its basic purpose then what is it for then.
I guess I will start sharing this on social
It's not good for company to stay silent and keep selling the phone.