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ROG 5 no cell phone network connection

Bl00dh0und4
Star I
Please tell us some basic information before asking for help:
Model Name:ROG 5
Firmware Version:18.0840.2112.210
Rooted or not:not rootet
Frequency of Occurrence:continuous
APP Name & APP Version (If your issue relates to the app):N/A
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hello everyone have a serious problem with my ROG 5.
I sat in the car today at noon and wanted to do some errands.
Spotify starts and all of a sudden the music stopped.
We drove to the right to see what was going on.
In the status bar, however, there was no longer any 4G + network traffic.
Well restarted my cell phone and now I have no network.
I have tested 4 different SIM cards from different providers.
the problem is the same for all 4. Cell phone reset and problem still there.
the ".12345 + =" test under the SIM signal test fails. I also don't have a GPS anymore.
The device has never been dropped or modified. Would be grateful for any help.
6 REPLIES 6

ronald1985
Community Legend I
Bl00dh0und4

whatsapp-image-2022-01-08-at-18-32-14.jpeg

whatsapp-image-2022-01-08-at-18-32-14-281-29.jpeg

Please tell us some basic information before asking for help:

  1. Model Name:ROG 5
  2. Firmware Version:18.0840.2112.210
  3. Rooted or not:not rootet
  4. Frequency of Occurrence:continuous
  5. APP Name & APP Version (If your issue relates to the app):N/A

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Hello everyone have a serious problem with my ROG 5.

I sat in the car today at noon and wanted to do some errands.

Spotify starts and all of a sudden the music stopped.

We drove to the right to see what was going on.

In the status bar, however, there was no longer any 4G + network traffic.

Well restarted my cell phone and now I have no network.

I have tested 4 different SIM cards from different providers.

the problem is the same for all 4. Cell phone reset and problem still there.

the ".12345 + =" test under the SIM signal test fails. I also don't have a GPS anymore.

The device has never been dropped or modified. Would be grateful for any help.


ROG 5 no cell phone network connection
You can try going into safe mode and turn off plane mode and see if it works. Simply put your device at shutdown menu and then hold the shutdown button. It should then ask you to go into safe mode.
Let us know if it works in safe mode.

Bl00dh0und4
Star I
Doesnt Work 😞

zerojin14
Rising Star I
I have the same problem for a while now. Asus support yet to discuss it or respond to me.
I think I got it after an update, been hoping for a fix everytime an update is available lol
Sometimes I rebooted the signal comes back then goes away again.

zerojin14
Rising Star I
screenshot-20220109-052446090-281-29.jpg
Picture : I also have this problem