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ROG Phone 5 suddenly turned off and unable to turn on.

Brainy_Clown
Star II
Please tell us some basic information before asking for help:
Model Name: Rog Phone 5
Firmware Version:
Rooted or not: Not Rooted
Frequency of Occurrence: Nearly every 3 days
APP Name & APP Version (If your issue relates to the app): I think is is related to phone software/hardware itself
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I'm facing a problem with my rog phone 5, suddenly it turns off by itself and unable to turn on. I bought it 6 months ago and maintained carefully ever since. I tried switching on using different key combinations, charging the mobile and trying nothing seems to be working. I think I'm having a mini heart attack. 2 days ago I visited service center to have my phone checked up, but they are unable to find why it is happening, and said mobile was fine but here I am facing the same issue again. I hope someone can help me with this issue.
16 REPLIES 16

jeevankumar
Star III
Yes undoubtedly!!!

**crying in the corner**

Brainy_Clown
Star II
I went and submitted my ROG phone 5 in ASUS service center today i.e., 03/01/2022. They suggested to leave the mobile under inspection for 2 days to trace out the problem. So I guess we should do a lot of waiting around before my 5month warranty period completes.

ARP_ASUS
Community Legend II
Hi Brainy Clown,
Apology for the experience. If you face any issues with service please share the RMA no in personal inbox with the thread link.

Brainy_Clown
Star II
I went to service center yesterday, they mentioned that motherboard is faulty and e should replace. They mentioned that my mobile will be handed over to me on Tuesday it seems. Fingers crossed and hope it ill be over soon.

ZuuGAKz
Rising Star I
Same problem as me I just sent the device to a service center on the 4th of this month. They said it took about 2 weeks. 😥