ROG 2 FINGERPRINT

[ASUS_USER1]

Please tell us some basic information before asking for help:
Model Name: ROG 2
Firmware Version: ANDROID 11
Rooted or not: NO
Frequency of Occurrence: ALWAYS
APP Name & APP Version (If your issue relates to the app): FINGERPRINT
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Team,
I wish to always use the fingerprint to unlock my device but in this device this feature won't work if the screen is locked using the double tap 🔒. If the device is locked using power button or accessibility control button from the screen this feature would work. I found this issue after long study with these options.
Will there be a fix for this. 🤔
Regards,
ASUS USER

[ASUS_USER1]

The above given screenshot was taken in the very same location 🙂. Please note that I am not novice when comes to technical. 👍

[ronald1985]

ASUS_USER

The above given screenshot was taken in the very same location 🙂. Please note that I am not novice when comes to technical. 👍

View post

It isn't the same menu. You clicked on screen lock instead of fingerprint.

[ASUS_USER1]

Please check the attached screenshot, all the options are turned on 👍

[ASUS_USER1]

The same won't work with this options off as attached now

[ronald1985]

ASUS_USER

The same won't work with this options off as attached now

View post

So I have just tried it with power saving mode, fingerprint and face recognition enabled. All worked still.
Can you try in safe mode to see if it works?
Go to the shutdown menu and holder the shutdown button and the phone will ask if you want to boot into safe mode.