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Rog 5 not detecting headphone through headphone jack only

kunalkeshavamurthy.12kunalkeshavamurthy.12 Level 1
edited December 2021 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name:ROG 5
  2. Firmware Version:
  3. Rooted or not:not rooted
  4. Frequency of Occurrence: The phone is not able to detect any headphone when i plug in the jack this started to happen after i changed the theme from theme store
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Comments

  • ARP_ASUSARP_ASUS mod

    Hi kunalkeshavamurthy.12,

    Some steps you can try:

    1. Software update - check if it isn't already done. Check the latest update on release notes section under zentalk
    2. Check with an alternate earphones
    3. Facrtory reset your phone once
    4. Try safe mode
    5. Run SMMI test to check whether this is a software/hardware issue
    6. Visit Service center

    Kindly visit the nearest service center:

    https://www.asus.com/in/support/service-center/india

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    Go to Calculator=>type " .12345+= "

    you will be entered to SMMI_TEST

This discussion has been closed.