Asus Rog Phone 5 has some serious hardware issues

Please tell us some basic information before asking for help:

  1. Model Name: ASUS ROG Phone 5 (Black, 128GB)
  2. Firmware Version: Updated
  3. Rooted or not: Not
  4. Frequency of Occurrence: NA
  5. APP Name & APP Version (If your issue relates to the app): Pubg New State - Graphics issue.

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


My device has some serious hardware issues 2 times its motherboard replace due to dead automatically, board was replaced by authorized service center only,

1st time handset dead within 1.5-2 months after purchase.

2nd time handset dead 1-2 months after motherboard replace.

3rd time handset graphics issue after 2 days of motherboard replace.

Persistence issue after 1st time motherboard replace :- right air trigger automatically pressed.



  • Hi Nawab Arsh,

    If you only have graphics issue with PUBG New state kindly confirm, this is a game bug which is already under check. If you have any further concerns apart from the game do let me know.

    Air Triggers, have you contacted the service center for this?

  • We got latest update and after latest update this problem again occured. This is under monitoring from service center.

  • @Nawab Arsh

    Hi, we will fix this issue on future FOTA release. Thanks.

  • Hemanth VarmaHemanth Varma Level 2
    edited December 2021

    I am facing this kind of issue in Call of Duty Mobile tooo...Plz report this to the developers and Issue a fix in the next FOTA...Please Quote this so that I can be rest assured it will be fixed.... @Titan_ASUS @ARP @Iren

  • @Nawab Arsh @Hemanth Varma

    This issue (only occurred when "High quality" of Graphics boost enabled in Armoury Crate) is solved on software version 18.0840.2112.210. Please help upgrade to this version and re-confirm. Thanks.

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