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ROG 5 FREEZING - SYSTEM UI ISN'T RESPONDING

KhanStan
Star III

Model Name: ROG 5
Firmware Version: LATEST 2109.188
Rooted or not: NOT ROOTED
Frequency of Occurrence: EVERY 5 MINUTES
APP Name & APP Version (If your issue relates to the app): SYSTEM UI
========================================
So every 3-5 minutes phone is getting freeze and then it shows system ui isn't responding and then after 15-20 seconds kt works fine.
I restarted phone, but problem still persist. I already replaced my motherboard because of wifi and Hotspot issues.
I have not installed any new app or malware... my phone bootloader is locked and phone is not rooted
What is this new issue now? Please help.
5 REPLIES 5

ARP_ASUS
Community Legend II
Hi,
Can you try updating the new version:
Admin

【Version】

18.0840.2111.196

【Model Name】

ROG Phone 5 (ZS673KS)

【Release Date】

2021/11/22

Since the server pushes update notice to different serial numbers by batches, it may take some days for you to receive the FOTA notice. Thanks for your patience. You may tap “System updates” in [Settings] >[System] to check if there is new firmware available. Or, you can also try to manually update firmware by referring to the following link.

How to update firmware on my phone?

【Release Note】

  1. Updated Android security patch to 2021-11
  2. Fixed an issue with the profile icon color in the "About phone” page
  3. Fixed a freezing issue when sliding on certain webpages
  4. Fixed an issue where photos could not be deleted when using one-handed mode in WhatsApp
  5. Fixed an issue with the Lighting Armor Case after connecting to the gamepad
  6. Fixed an occasional issue with automatic shutdowns when making calls in LINE

[211115] ROG Phone 5 _WW_18.0840.2111.196
Also, please factory reset once the new update is applied.