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Not able to receive FOTA notifications

Whyehoong2001
Star I
Please tell us some basic information before asking for help:
Model Name: Asus ROG Phone 2
Firmware Version: 16.0631.1910.64
Rooted or not: No
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app): FOTA
I am not able to receive update from FOTA even Asus had released Android 10 while my phone stuck with Android 9. Please help to troubleshoot.
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4 REPLIES 4

Whyehoong2001
Star I
@Anders_ASUS can help to add my device back to FOTA list? or other mod can help too?thanks.

kikoly
Hall of Fame II
Is your phone a global version or a Tencent version?
Or have you ever unlocked your phone?

Whyehoong2001
Star I
Global version stock ROM and never unlock at all

kikoly
Hall of Fame II
Whyehoong2001

Global version stock ROM and never unlock at all


View post
If you are sure that it is the global version (there is no "Tencent" on the back of the phone), then try to update the firmware manually.

https://rog.asus.com/phones/rog-phone-ii-model/helpdesk_download