I have read that some users are facing the same issue and also another issue of Finger print scanner not showing up on screen. Even if they change your Mother Board chances of facing the same issue is very high. Even my phone was submitted in service center when it was 3 months old. You can justify the refund to the Senior Executive instead of speaking to executives who get connected when you contact them. You'll have to fight for it as I did the same. If you pay such a premium price for a Premium phone how can they just keep on increasing the turn around Time (TAT) and do nothing about it and let the consumer suffer even after paying such a huge amount. ASUS needs to be taught a lesson for their disgusting after sales services. Either you keep quiet and let them take their sweet time for the repair or you can fight with them and that will make them push your case higher.
Thank you for replying, but Doha is in Qatar not UAE, anyway, please pinned this, I woke this morning and found that wifi & hotspot are working again. By it self, without update, without resetting the phone, i did nothing.
Probably it will lost again. Initially, I got the wifi signals back on my phone without doing anything and felt very happy. But after few days, it lost for ever. Finally decided to bring it to the service center. Yesterday, after 30 days of waiting, I got back the device after a mother board replacement. Everything working fine for now. Gladly the 8 GB RAM now replaced with a 12 GB RAM! Honestly says, I'm so curios how the things going on then. Hope this guy makes no more troubles for me again :)
They don't change the motherboard, it's a new or refurbished new phone that you received if you went from 8gb to 12gb ram
Did you get your refund?
Unfortunately... You are right, i just lost it :( but we don't have service center here 😭 so i will wait till it fixes it self ir update
My phone was in service centre for 6 days. They replaced the motherboard and I received it today. It is working fine for now.
Hotspot not work after rog 2 beta update
You're in the wrong forum as this is for ROG 5.
There is a beta forum for ROG 2, please report there. As you are not an official beta user, you will need to wait for stable.
Please don't wait for such miracles! Submit the phone as soon as possible to any Authorised asus service center for your sake. It confirmed that the issue can rectify only through the mother board change. I did it and the device working fine for the last one month. No issues faced till now.
Update to latest version : 18.0840.2111.196 and wifi and hot spot issue is still persists. i dont know what they are doing.
1.updated android security patch 2021-11
2.fixed issue with profile icon colour in the about phone
3.fixed a freezing issue when sliding on certain web pages
4.fixed photos not deleted when using one handed mode in whats app
5.fixed an issue with the lighting armour case after connecting to game pad.
6.fixed an occasional issues with automatic shutdown when making calls in line.
BUT wifi issue not solved 😫
There is no software fix for this. You have to replace the motherboard in service center.
Exactly, sold my ipad mini5 over this buggy phone. Regret it so much, wifi and hotspot useless after latest update 18.0840.2111.196 ASUS team wakeup and fix this issue ASAP
I would rather like to get a refund instead of getting motherboard replaced...going to register a complain in the consumer helpline
From Brunei. Bought Rog phone 5s on 30th Oct because I love my ROG 2. After system update, wifi and hotspot cannot be turned on. From reading previous posts, seems this issue has not been resolved :(
The system update did not cause the Wi-Fi issue, its a manufacturing defect.
My phone was only 1 month old and the Wi-Fi stopped working.
I was using the stock firmware that came with the phone right out of the box and never updated the firmware in fear that my Wi-Fi would stop working after reading all the comments on the Forum and watching YouTube videos but the Wi-Fi still failed, which is proof that its a manufacturing defect and no firmware update will fix the Wi-Fi issue.
Your only option is replacing the motherboard.
I have the same problem. My rog5 is 1 month old and the wi-fi, bluetooth and Hotspot are stopped work... I getout my iPhone 10 to change a rog...
I say one thing, Asus never more !!
PS: Sorry my english... Im not american...
So we should get a refund instead of changing the motherboard because we were basically sold a defective product. From some of the previous posts, changing the motherboard doesn't even guarantee the problem to not occur again. I have been using quite a number of ASUS products, but this experience makes me question and not trust this brand anymore.
ASUS should take responsibility and recall these defective products.
The ROG 5s is not cheap. So I expected the best in terms of performance and customer service.