ROG Phone 5 Bottom Speaker Issues.

[maxxalin2000]

Please tell us some basic information before asking for help:
Model Name: ROG Phone 5
Firmware Version: 18.0840.2106.86
Rooted or not: No
Frequency of Occurrence: Permanent
APP Name & APP Version (If your issue relates to the app): Any audio app.
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hello, I am the owner of a brand new rog phone 5. I have had the phone for about a week and today I found that the bottom speaker has a problem. When I listen to any kind of sound the bottom speaker has some wierd sound like 'krr' or 'hrr' like a broken speaker when I turn up the volume. At most I have the impression that it stops for a second. I tried to restart phone or change out settings but the problem is there no matter what. What I didn't try is to factory reset the phone. The top speaker has no issue. When I received the phone I had no problems. I noticed the problem after I updated to FW but I'm not sure it's from the update or not. the phone is under warranty but before I return it I want to know if it is a hardware issue or it is a software bug. Any ideas? Thanks!

[keren_ASUS]

Hi @Mimz 

Can you give us more info on what problem you're facing and what steps you have done to try and resolve it (Firmware update, factory reset device etc0).

Thank you! 

[Bobi322]

Irene2_ASUS

Hi @maxxalin2000,

Please could you record it with another device so we can take a deeper look into it?

Thank you!

View post

Thank you for being useless as almost always ASUS customer service.

[k_huat]

maxxalin2000

https://zentalk.asus.com/en/discussion/comment/184851#Comment_184851

It is just stupid to downgrade the firmware because the new one has a lots of bugs. The new firmware it most be a better then previews one. I'm a patient man, if there is a bug is ok and im waiting to resolve but with asus it seems to take forever to solve firmware bugs. It is my first experience with an ROG Phone but for now im kinda disappointed. I have a lots of premium android phones like Samsung or Xioami and they are a really good phones, not perfect but with minor bugs that get fixed with a software update and that's ok. But with Asus you are really nervous when you make an update because you don't now exactly what will fix and what will break.

I'm waiting someone from asus to respond to our problems.

View post

Agreed. But don't expect Asus will respond to us.
I have the one handed mode issue raised in Aug n Asus promised to solve it in "upcoming" fota, two fota released but not helping. N @Titan_ASUS try to explain that Asus never specify "which upcoming" fota going to solve my issue, so I'm required to wait as long as there are "upcoming" fota until the my lucky day arrive to get my issue solved.. I guess year 2030 maybe?
Actually this issue is already raised by another user in 24jul n now both of our post are closed by Asus before it is solved.
https://zentalk.asus.com/en/discussion/50989/one-handed-mode#latest

[Vladokarata]

One more user with the same problem...

[wkhaliliya]

same problem the phone always on call there's a major issue with the audio channels phone is in call mode even in games its sounds terrible i updated to the newest version and still same shit