National Cosumer Forum, Docket Number -3083796
@CH_ASUS @ARP @Falcon_ASUS @Christine_ASUS @Gustav_ASUS @fussion_ASUS @Irene2_ASUS
I have this same problem after my phone suddenly powered off. Just so frustrated it's not fixing. Any resolutions on this at all??? Anyone?
It can happen again even if you replace your motherboard
so my solution is replace your motherboard and if it's dead again replace it again and finally sell it 1 month before it's warranty expired and change your phone with monster amd gpu phone
Don't even go for motherboard replacement. Cuz it's not a permanent fix. Asus is so careless they have not bothered to accept their mistake & no official statement has been released on this.
Just submit your phone to nearby service center. Take the Jobsheet & RMA NO. from them. Call asus support & escalate your case to senior & ask for refund. They will tell you to replace motherboard or give you replacement model. Here choice is yours!
You can wait for 15 Days & then file a case in National Consumer Forum & send asus team a document. I did the same & my refund was approved. Now they have promised in 7days money will be transferred.
Same problem here. gave phone in service center and received after almost a month... its working fine now.
I have waited for 7 more day & still my refund is not yet processed. Very disgusting service by Asus. Did not expect this at all. From time to time i have been told by 27th nov. My refund will be processed. Just now called the service center & now they are telling me to wait for 7 days more. Just useless company..
I escalted my case in national consumer forum. If i don't get refund in 10 days i will take legal action against this Fraud Company.
Hey can i get your contact details?? I've taken this issue to higher authorities and might need your help to ensure no user is cheated.