This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

ZenBook UM425 USB-C Docking Station lost video after upgrading to windows 11

Pochir
Star I
System: Windows 11
Battery or AC: Both
Model: UM425IA
Frequency of occurrence: Always
Reset OS:
Screenshot or video:
========================
Detailed description:
After upgrading to windows 11 I got a firmware update for Power Delivery from Windows Update. After that upgrade I lost most of the capabilities of my docking station that was working fine before the update. BIOS version is 309 and I reinstalled it. I also tried loading the default config for the BIOS and pressed the shutdown button for 40s. Nothing worked. If I connect the HDMI, I can use a 2nd display.
5 REPLIES 5

Blake_ASUS
Community Legend II
Hi there,
Can I have a screenshot of that update in your update history?
Thank you.

Pochir
Star I
Hi Blake, unfortunatelly, I reinstalled Windows 10 in order to check if that solves the problem, but it didn't.

Blake_ASUS
Community Legend II
Hello Juan,
If it is a firmware update, it is very likely that what goes wrong already went wrong and can not be revert just by uninstall it or reinstall the system.
Do you still have the full name and version of the update?
Thank you.

Pochir
Star I
Hi Blake,

Nope, I lost everything related with the update. Is there any way to reinstall a firmware?. I searched in the Support Page but the only availabe firmware is Audio Dongle FW