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Mic and sound goes off on all video calls

gizmobabagizmobaba Level 1
edited January 6 in ZenBook
  1. System: Windows 11
  2. Battery or AC: Both
  3. Model: Asus Zenbook flip S-13 Oled (UX 371, 11th Generation)
  4. Frequency of occurrence: everytime
  5. Reset OS: done a couple of times
  6. Screenshot or video:

========================

Detailed description：I am having a problem with my new laptop while using zoom and all online video calls like teams and google meet too.

1Have shared a screenshot of zoom.

  1. The moment I switch zoom on it asks me to remove noise cancellation of mic and speaker which also I follow every time. Still, after trying repeatedly at times speaker and mic works, and again in a few minutes the same notification appears and my mic goes off.
  2. i have tried reinstalling all drivers and window again but all in vain
  3. I have tried an extensive search but have not found any video or support for this online
  4. PLEASE HELP

Comments

  • Blake_ASUSBlake_ASUS mod

    Hi there,

    This issue happen after you updated to Win11? or already there in Win10?

    Can you share the screenshot again?

    Please enter Settings>System>Sound>Input>Test your microphone

    does it work?

    Does plug in headset work? only the built in speaker/mic having issue?

    Thank you.

  • gizmobabagizmobaba Level 1

    Thanks a ton Chief for responding.

    The issue happened before updating in Win10 as well and now the same in Win 11.

    Screenshot attached again

    The microphone works fine . Only goes off when I log in to zoom or teams or any online meeting.

    While that message appears on the screenshot there is a notification that appears from Asus App asking to shut the Noice cancellation. Post I do that Mic works but the speaker goes off. If a couple of times I keep fiddling with the speakers etc in respective apps then it will start working for a while and then shuts off in the middle again.

    Haven't tried plugging in the microphone as the laptop does not have a microphone port

    frustrated to the core. Please help

    Screenshot 2021-11-26 183548.png


  • Blake_ASUSBlake_ASUS mod

    Hi there,

    Can you help to check the version of below driver and app?

    1.Realtek Audio driver

    2.Realtek Audio Console

    Thank you.

  • gizmobabagizmobaba Level 1
    realtek drivers.png

    Audio driver 6.0.9202.1

    UI version 1.23.242.0


    Hope this is what you needed me to provide.

    Thanks in advance for your help and support

  • Blake_ASUSBlake_ASUS mod

    Hi there,

    The driver version is what I need, but I'm not sure about the Realtek Audio Console APP.

    Please update the app to V1.27.253.0 by below link

    https://www.microsoft.com/en-us/p/realtek-audio-control/9p2b8mcsvpln?tp=RHJpdmVyTm90ZWJvb2s%3d&rtc=1&activetab=pivot:overviewtab

    Can you help to check one thing?

    Please enter MyASUS, and see if "AI Noise-Canceling Speaker" function has been turned on.

    Please turn off to see if it helps.

    Thank you very much.

This discussion has been closed.