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Asus Rog 2 Suddenly Freeze and Restart

mohdharis065
Star I
Please tell us some basic information before asking for help:
Model Name: Rog 2
Firmware Version: WW_16.0631.1910.64_0
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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my Asus ROG phone 2 is getting restart again and again, whenever I connect the charger for mobile phone charging it will getting hang and turn off and restart. if I used Instagram reels its getting hang and restart, all these problems are facing after the update of security patch WW_17.0240.2108.103_0 please help me out I am getting so much stress because of this issue coz sometimes its doing the same while I am in a meeting or a conference call. Now i have downgraded to android 9 above mentioned firmware version still i'm getting these issues.Please help me out.
9 REPLIES 9

mohdharis065
Star I
ARP_ASUS

Hi mohdharis065,

Please check your message box and share required details.


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I haven't received any message

bhargavkumar_la
Star III
I also had the same issues couple of months earlier. But since a month or two, reboot is not happening anymore

mohdharis065
Star I

bhargavkumar.labishetty

I also had the same issues couple of months earlier. But since a month or two, reboot is not happening anymore


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While charging also fine ?

bhargavkumar_la
Star III
mohdharis065

https://zentalk.asus.com/en/discussion/comment/193574#Comment_193574

While charging also fine ?


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Yes. Atleast I don't have any issue on my rog2

noorndls
Star I

same issue here after plug in charger