Are you sure that it is hardware problem cause I don't want my mobile to be opened ,if it's software thn I guess I'll have to wait till next update
The moderator advice is to take your phone to service centre.
Get an idea for yourself by reading the 99999999999999999999 messages concerning the problem of Wifi and HotSpot HS.
The only risk you take is when you are sure after reading the 99999999999999999999 messages and resolving by changing the motherboard that it is a hardware problem, your device will definitely be out of warranty and we will be in 203
You have 3 choices, service center, wait for a miracle, wait for an update, choose the right one
Finally I have received my Refund and I am kissing Good bye to ASUS for good.
@abhichamp24 HOW MANY DAYS DID THEY TOOK FOR REFUND. FOR ME IT'S ALREADY 8DAYS. AND TOTAL 40DAYS IN SERVICE CENTER
@venkatrockstar7090 I submitted the Phone on 23rd September 2021. After rigorous follow ups and various trips to service center, finally my case was handed over to the SQM team. On 20th October I got a call from SQM Team regarding the replacement unit and I was adamant that I do not need the replacement unit and that I need a complete refund. On 21st October, I got an email from Asus Service Center for Account Details. On the same day I got a call from SQM team that my request for Refund was processed. On 25th October I received a call from ASUS' regional Team and they said that my request has been approved and that I should receive the refund by 30th October. Finally, today i.e. on 01/11/2021, I have received full refund. I have understood one thing that your case should move towards SQM and only then you can hope for a quick resolution. I hope that no one else would have to go through what I have gone through mentally. A total of 40 Days have gone down the drain.
GOT MY REFUND JUST 30MIN BACK. AFTER 40DAYS
I have same issue after latest update, but i don't have service center for asus here, i live in Qatar, how can i solve this issue
According to Asus website, there is service centre in Doha.
Congratulations!!! Now that you have got your refund, which phone have you set your eyes on?
Today my wifi and hotspot of asus rog phone 5 stopped working. The software version is 18.0840.2109.176.
My wifi and hotspot stopped working since Oct 31. The issue just came up randomly. My software update was weeks ago and the version is 18.0840.2109.176. I strongly feel it is not a software issue.
HOW DID YOU GET?
how can we contact SQM team, Please give an idea, I also need the refund, I fedup with this phone
I got the refund through service center they kept refund req i got refund in 8days
Be persistent. Keep calling them and make sure they move your case higher during every call. Once it reaches SQM, your case will start moving faster towards a resolution. Right now, ASUS neither has service parts nor they have replacement units. So you can push your case for a Refund.
Via Customer Care. Be persistent. Keep calling them and make sure they move your case higher during every call. Once it reaches SQM, your case will start moving faster towards a resolution. Right now, ASUS neither has service parts nor they have replacement units. So you can push your case for a Refund. SQM will move your case and SQM is the best bet at this moment. Also make sure you communicate with them via emails. Hope it helps. Best of luck.
i contact with customer care, they are saying refund is not possible after 7 days of purchase, my phone 3 months old. So they only providing service unde warranty.
And i called service center they saying it's bug in mother board they will replace it and issue will resolve.
My phone is with customer care for last 27 days. No update, nothing, even if I add a complaint they just tell us to wait more. They are showing repair is complete but as the customer care has to send the phone to another city, they haven't got the device back. Still waiting for it and just hope everything works after this poor customer experience! Fingers crossed