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Guardians of the Galaxy Bundle promo for Rog Strix laptop

joannav
Star I
Hello, I submitted my information and invoice for a product I purchased within the promo date to receive this bundle item that is clearly advertised on your reseller's site - I can't post links but it was on Canada Computers - ASUS ROG Strix G15 Gaming Laptop 15.6" FHD 300Hz AMD Ryzen 9 5900HX, RTX 3060, 16GB DDR4, 512GB SSD Windows 10 Home, G513QM-EB94.
rogpromobundle-png.png
I was told via email that it is not eligible. There was no explanation and said to contact customer support but since I can't find a general inquiry form, I'm here.
5 REPLIES 5

Blake_ASUS
Community Legend II
Hello Joannav,
Can you share the link of the website?
You can post it on with some space in it then the system would allow you post.
Thank you.

joannav
Star I

Blake_ASUS

Hello Joannav,

Can you share the link of the website?

You can post it on with some space in it then the system would allow you post.

Thank you.


View post
Here's the link w/ spaces: https:// www. canadacomputers .com/product_info.php?cPath=710_1925_1920_1923&item_id=196695

Blake_ASUS
Community Legend II
Hello Joannav,
Thank you for the link.
Let me check with related team and keep you updated.

Blake_ASUS
Community Legend II
Hello Joannav,
After checking internally, your retailer, should be giving you the game code, then you can redeem the game.
And after you receive the game code, you can follow below website to redeem the game.
NVIDIA GeForce Experience Redemption InstructionThank you.