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ROG PHONE 5 SUDDENLY TURNED OFF AND IS NOT STARTING EVER SINCE!!

Vismay
Star III
Please tell us some basic information before asking for help:
Model Name: Rog Phone 5
Firmware Version:
Rooted or not: NOT
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Day 1 Of The Problem: (19 August, 2021)
My ASUS ROG Phone 5 was delivered to me on 5th June. I took extremely good care of it. While I was gaming today, it turned off all of a sudden. It wasn't even warm at the moment. I remember the battery was well over 50%. There is not even a single scratch on it and it has no physical damage or has never been dropped ever. I tried rebooting. 

Power on button, power on + volume down hold, power on + volume up hold, power on + both volume button. None of em worked. 

Plugged in the charger, the led indicator was also not working. 

I almost had an heart attack. I read on Asus rog forum that other owners of this device is also facing the same issue. Those of who faced it early, had it returned and those who faced later like me had to send to service center. As I read it's a faulty motherboard on this device. I am not sure though. I have applied for a pick up & drop repair service. It will take well over 25 days to get it repaired. My question is I paid 58 thousand rs for a device I can play games on and have fun not this headache.
I am a YouTuber, so I bought it to make high quality content. But this was not what I was expecting. It's been only 2 months since I got it for God's sake. 
It's under warranty so let's see what happens. I'll keep it updated. God bless me. ASUS ROG don't disappoint me any further.

Update 1 : Day 2 Of The Problem: (20 August, 2021)

I went to my local ASUS Service Centre. They checked my phone for any physical damage, since it's in pristine condition with only minor scratches on the tempered glass, they took it to send to the service station in Kolkata. It's about 200km from where I live. I had to sign a document stating some terms & condition. After all the paper work, I was informed it'll take around 10 days and I'll be notified via message and email the entire time and I can even track my device as it go. So that's preety neat. Let's see what'll happen next. I'll update as I get more info.

Some images for reference:

screenshot-2021-08-20-13-57-35-383-com-miui-gallery.jpg
screenshot-2021-08-20-13-56-29-978-com-miui-gallery.jpg

64 REPLIES 64

Tabby_Cat
Star I
How do we know which phones will have this so called faulty motherboard issue?
I've heard that only the 1st batch of rog 5 have this problem.How do we know which batch ours is?

FunBike31
Community Legend I
Tabby_Cat

How do we know which phones will have this so called faulty motherboard issue?

I've heard that only the 1st batch of rog 5 have this problem.How do we know which batch ours is?


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Asus did not communicate a recall with the serial numbers concerned, buyers of Rog5 in July / August also had the problem (so there are still some on the market), this problem now also concerns those in the Chinese market, c so is when our Rog5s lose the Wifi and the access point that we will know.

Abhinil
Star II
RAIDEN™

So with that expect how much time will it take for you to receive your device.


View post
Did you get back your phone?

RAIDEN_
Rising Star II
Abhinil

https://zentalk.asus.com/en/discussion/comment/188343#Comment_188343

Did you get back your phone?


View post
Yes after 2 months now it's been a month and haven't noticed a single issue now, everything in top notch condition.

RAIDEN_
Rising Star II
Abhinil

https://zentalk.asus.com/en/discussion/comment/188343#Comment_188343

Did you get back your phone?


View post
However for Rog 5, I can't comment anything at all because Snapdragon 888 is a heater SoC not only Rog 5 but every Snapdragon 888 device has terrible user experience. It's only good if you are from a place having cold weather and all.