here's a video of my problem, how do I fix it? thanks
Go to service centre as mentioned by moderators on other threads.
ok thanks bro,
my RMA is: IDAxxxxx
AS model ZS673KS 1A/888/128G/8G
Returned from the service center, the problem was fixed. Replaced the motherboard.
Good luck to all!
You should remove the RMA number from your post. Likewise, now you just need to wait for the service centre to finish fixing the phone.
Finally, I got my refund it took almost 2months 20days now I am confused about which phone to buy next I want to go for Asus rog 3 at 35,000rs but because of Asus service, I am not going for it. I think I should wait for IQ008 Legend.
We deserve a much better after sales service n support
@Piyush Agarwala how many days they took for refund. Like the process of the refund when they started
Congrats! Please update the performance of the device post service. I am worried about the performance of RGB lighting, air triggers, microphone etc in future after this service. Also afraid to install any future software updates 😢 as I don't want to ruin that 50k I invest to buy this.
can you please give me your RMA number at my mail [email protected] please its a request
Hi Mod Team,
My Device - Rog 5
Version - 18.0840.2109.176
Problem - suddenly mobile restarted and my device wifi & hotspot has stopped working i tried to reset in settings but it dint work...
Please ask your software service team to fix it ASAP.
The moderator advice is to take your phone to service centre.
@ronald1985 Thanks will surely do that.
Yesterday my phone automatically got restart & since then I'm unable to turn my wifi or hotspot on.
Replace your Motherboard, that's the only solution for now
Yes even I am facing the same issue and they said they need to replace the motherboard and before that asked me to try doing by factory reset. Now it's a big pain for me to take backup and restore everything back and login to all 200 apps that I have. The biggest mistake of 2021 is buying Asus Rog 5. I just used it for 4 months. I never faced this issue till now with any mobile. I used Xiaomi MI note series till now and never got a single issue and my father is still using my mobile.
Why Asus is not helping any one of us. So we lost 58000 for this mobile. I thought I could use it without issue for 5 years at least and it didn't even come for 5 months now.
Such an overrated scam company Asus is. And I am tweeting in twitter and they didn't even feel an ant bite. Its a useless company. They don't have humanity at all.
If I send them message, they are taking around 40 min to 1 hour for each response
My asus Rog 5 wifi & hotspot is not working it turn off automatically please Asus please fix this problem ASAP