About rma in korea

[FROMHELL]

Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hello, I bought a rog phone 5(hong kong version, international rom) from a site called tekers in south korea a few months ago.(I live in south korea)
And since there has been a issue of the phone (soft?) Bricking, I am worried about my phone bracking,
If my phone bricks, would I be able to RMA my phone?
If so, would I have to send it to hong kong? And not china or some where else?

Also, would I be able to get refunds since there is a gobal chip shortage?
My phone is under 1-year warrenty

Thank you.

[FunBike31]

If you mean Tencent version (CN) with a global rom (WW), it means that this mobile has had the boot unlocked to be upgraded by the reseller, the only person who will take it in warranty is this reseller, not Asus.

[FROMHELL]

FunBike31

If you mean Tencent version (CN) with a global rom (WW), it means that this mobile has had the boot unlocked to be upgraded by the reseller, the only person who will take it in warranty is this reseller, not Asus.

View post

No, it has word "rog" on the back, so its a gobal version.

[Falcon_ASUS]

FROMHELL

Please tell us some basic information before asking for help:

1. Model Name:
2. Firmware Version:
3. Rooted or not:
4. Frequency of Occurrence:
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Hello, I bought a rog phone 5(hong kong version, international rom) from a site called tekers in south korea a few months ago.(I live in south korea)

And since there has been a issue of the phone (soft?) Bricking, I am worried about my phone bracking,

If my phone bricks, would I be able to RMA my phone?

If so, would I have to send it to hong kong? And not china or some where else?

Also, would I be able to get refunds since there is a gobal chip shortage?

My phone is under 1-year warrenty

Thank you.

About rma in korea

@FROMHELL
Unfortunately, ROG 5 is not sold in South Korea, there are no related tools for repairs.
Mobile phone products are guaranteed by the local area where they were sold.
If there are maintenance problems in the future, we might recommend you to find the dealer for assistance.
Sorry for any inconvenience it may be caused. 

[FROMHELL]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/54205/about-rma-in-korea

@FROMHELL

Unfortunately, ROG 5 is not sold in South Korea, there are no related tools for repairs.

Mobile phone products are guaranteed by the local area where they were sold.

If there are maintenance problems in the future, we might recommend you to find the dealer for assistance.

Sorry for any inconvenience it may be caused. 

View post

So... I cant send it to hong kong ( paying all the shipping obviously,) to get A/S?