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My phone imei number is empty and can anybody tell me how to restore my IMEI number ?

paruthielam2
Star I
My Phone's baseband is showing unknown and IMEI number also empty.
Can anybody tell me how to restore it back ?
img20211021120741.jpg

3 REPLIES 3

fussion_ASUS
Rising Star II
Hi, kindly help us with the following information to find a solution to your query.
 1. Name of the Asus device you are using.
 2. Firmware version your device is on.

paruthielam2
Star I
Zenfone Maxpro M1
For firmware version i am attaching the image of it
img-20211023-123908.jpg



fussion_ASUS
Rising Star II
As we can see your device is not updated to the latest version. If you have not received an auto-update message yet, we request you to check for it manually by going to setting->system->system update.