Headphone problem with AeroActive Cooler 3

[愤怒Warman]

Please tell us some basic information before asking for help:
Model Name:Rog 3
Firmware Version:WW-17.0823.2104.147
Rooted or not: No
========================================
My AeroAcrtive Cooler 3 working just fine ( fan , lights , headphone and charging )
yesterday while playing , I heard like a Finger snapping in my ear ech time my fingers touchs the back of the cooler , tried to re-plug the headphones and use another one , and same problem is the same , then the sound start to disapear once i touch the cooler ( meanwhile evey thing else is working like charging or fan or rgp lights )
there is no sign of any damages in phone slot location or the fan itself

[ronald1985]

愤怒Warman

Any idea please to fix this issue

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You could try in safe mode I guess (note: I don't know/not sure of it allows you to run in safe mode)
But other than that, factory reset and of that doesn't work then visit service centre.
Service centre would be able to diagnose the problem than in forums because they can see and have the device in hand.

[愤怒Warman]

ronald1985

https://zentalk.asus.com/en/discussion/comment/186978#Comment_186978

You could try in safe mode I guess (note: I don't know/not sure of it allows you to run in safe mode)

But other than that, factory reset and of that doesn't work then visit service centre.

Service centre would be able to diagnose the problem than in forums because they can see and have the device in hand.

View post

I contact ASUS official website
the asked for a small video or pictures where the issue happens and the connectivity as well for better understanding

after few days o got this answer :

""" Our technical team thinks, its possible the audio jack issue from cooler. So send to service center for further checking """
So there is no way other than this ?
the problem here there is no near ASUS services center from me ! 

[ronald1985]

愤怒Warman

https://zentalk.asus.com/en/discussion/comment/186984#Comment_186984

I contact ASUS official website

the asked for a small video or pictures where the issue happens and the connectivity as well for better understanding

after few days o got this answer :

""" Our technical team thinks, its possible the audio jack issue from cooler. So send to service center for further checking """

https://us.v-cdn.net/6031231/uploads/FIH7YSWVN1HX/img-1145.wmv

So there is no way other than this ?

the problem here there is no near ASUS services center from me ! 

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Bear in mind I am not from Asus. But if the recommendation is to take it to service centre, then that's probably the advice at the moment unless someone else have/had similar issues to you.

[momeimada]

愤怒Warman

Please tell us some basic information before asking for help:

1. Model Name:Rog 3
2. Firmware Version:WW-17.0823.2104.147
3. Rooted or not: No

========================================

My AeroAcrtive Cooler 3 working just fine ( fan , lights , headphone and charging )

yesterday while playing , I heard like a Finger snapping in my ear ech time my fingers touchs the back of the cooler , tried to re-plug the headphones and use another one , and same problem is the same , then the sound start to disapear once i touch the cooler ( meanwhile evey thing else is working like charging or fan or rgp lights )

there is no sign of any damages in phone slot location or the fan itself

Headphone problem with AeroActive Cooler 3

I got the same problem with the 172 update.

[愤怒Warman]

momeimada

https://zentalk.asus.com/en/discussion/52995/headphone-problem-with-aeroactive-cooler-3

I got the same problem with the 172 update.

View post

try to update the phone !!!