Hello I have an rog phone 5 which is still under warranty I purchased it in July so can you guys help me out? I'm facing the same problem my phone won't connect to wi-fi or even open Hotspot i really need it to be fixed cuz my internet isn't fast enough without wifi can you guys share your experience how u got the problem fixed?
I am from Rajasthan and nearest service center is in jaipur
I handed over my phone at Kollam kadappakkada service center. Since there is no smart phone repairing here, they sent the phone to cochin service center (really sorry, I didn't know the exact location) and talk to the cochin service manager through phone.
Thanks for the info, if u get any update on the status of ur phone kindly share in this..
Today I got a call from service center. He told me that the chip will arrive by 7th of November. As I don't want to use this piece of shit anymore, I denied to replace the chip and ask him for the refund as soon as possible. He will let me know after a discussion regarding this. I will update once I get any response.
I don't know why buy my phone suddenly restarted and after that my wifi stoped working is there any problem with the phone or some software issue?
@astrod2401 it's hardware issue visit authorized Asus service center
Is there any possible chances of getting refund of this product in Goa state ?
Asus, worst service and ROG phone ever (ROG 5). All of a sudden my device shutdown and when I boot it up then wifi not working. What the hell is wrong here. Most of my work depends on this device and without wifi it is very high tike consuming. Please try to understand, either I need full refund for this phone or need the update for making the WIFI work again. Trust me, this is worst experience ever. I need answers here that when this is going to fix? If you can not answer this then provide refund. Tell me what you can do and I literally do not have time for this.
Service centre is your best Friend right now Bro!
Take it to a authorised service center Asap
Guys ...I got my refund today... I submitted my phone on 13 sept and got an eta of 13 oct.....then I got call from area manager I guess ....saying it will take more time ,hence they can give replacement. I asked them can I give u guys more money and purchase asus rog 5 ultimate or any other asus phone....they said they can refund money instead. I accepted and today I got it. I purchased realme neo 2 instead...very calibrated phone 870 ( 888 sucks ) and 5000mah ...better then asus rog 5 for my usage.
when did you confirm your refund on which date and on which date they transferred the amount? Today i also accepted the refund amount how many days they may take for a refund
Can you guys tell me when you purchased your phone and your area ?
I purchased it on April 22 and gave my device to service center on sept 24 due to mobile dead and wifi and hotspot issue
I confirmed for refund initiation on 18th Oct and got it today...they said refund normally process within 7 days. I purchased my ex-phone (rog) on May 1st week and gave it to Chandigarh service center.
I purchased my phone on May 1st week...gave it when it was dead to Chandigarh service center on 13th Sept .... confirmed for refund initiation on 18th Oct and got refund today (23 Oct 2021).They told me refund usually take 6-7 days.
Also guys try doing every conversation through mail only....even ask them for sending confirmation mail for every step.
Ceo feedback link:
Did you ask for refund through mail also ?
No I did conversation through call only after that copied everything as discussed in mail replies...I think discussion through call is also sufficient ...mail is for safer side.
Kindly update to me if realme online support satisfying in future. I can't bear this Asus unreliable support 👎