Ultrawide Lens on all apps and selfie on 3rd party apps not working

markyao90markyao90 Level 1
edited October 12 in ZenFone 7 Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 7 Pro
  2. Firmware Version: 30.41.69.112
  3. Rooted or not: No
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app): Camera

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

Ultra-wide camera on all apps even the camera app wont work.

Selfie camera on all 3rd party apps would appear black.

Camera needs to be calibrated all the time. After calibration, the camera will be back to normal for less than a min then need to re-calibrate again for it to work,

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Comments

  • Hi, we'd request you follow the below steps:

    1. Go to Camera settings

    2. Clear cache & storage of Camera App after backing up & disable/re-enable camera App

    3. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    4. If still you face the issue I will recommend you to factory reset your phone after taking a full backup.

    Let me know if the issue continues after this.

This discussion has been closed.