White spot on laptop screen

XMarksTheSpotXMarksTheSpot Level 1
edited November 18 in ZenBook
  1. System: Windows 11 Home SIngle Language
  2. Battery or AC: Both
  3. Model: UX425EA
  4. Frequency of occurrence:
  5. Reset OS: No
  6. Screenshot or video:

========================

Detailed description: I have been using this laptop for 4 months now. Today I have found a bright spot on the bottom of the screen and I am really confused how this happened because I have always taken good care of my laptop. As per what I seen on Google the cause of this issue is one of the reflectors on the LCD got dislocated and I'm suspecting it may be due to the fans on the laptop blowing and heating on the bottom screen bezel. In normal usage the spot is pretty much impossible to see since that's where the taskbar area usually is and I never notice it with the taskbar on.

Is there any solution to this without opening the laptop?

Comments

  • Hi there,

    Can I have another picture of the spot with black background?

    Thank you.

  • It's not visible on dark backgrounds


  • Hi there,

    Have you tried to clean the screen a little to double check?

    Thank you.

  • XMarksTheSpotXMarksTheSpot Level 1
    edited October 14

    Yes I tried cleaning gently and it doesn’t come off.

  • Hi there,

    Well... it would need to be examine more carefully to see what caused it.

    If you have concern about it. Please send the device to our service center.

    Thank you.

This discussion has been closed.