Audio is poor (quiet, muffled/grainy) when connected to bluetooth and watching videos in any app or

edited December 2021 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: Asus ROG 3
  2. Firmware Version: Android 11
  3. Rooted or not: not
  4. Frequency of Occurrence: currently all the time
  5. APP Name & APP Version (If your issue relates to the app): Bluetooth, any video streaming, browser or app.

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Yesterday it was fine... today I connect to the car via Bluetooth and it connects, but music only plays through the phone in a weak, grainy/muffled way. You can make calls via Bluetooth and that plays through the car, but not music. It also doesn't matter what program/app you use (Spotify, multiple MP3 players, YouTube, etc.)

For this issue I have tried restart, power cycle (multiple of both the car and phone), drop and remake both Bluetooth profiles, leave both off for an extended time and try again, checked for system updates (none) - nothing works.


The second part of this issue is when you're not connected to bluetooth and just want to watch something on the phone, the video audio is weak and grainy/muffled. It doesn't matter if it's YouTube, Prime, Netflix, browser based streaming - all videos. I have tried the same video on a different phone, only the Asus ROG 3 is having the issue.

To try and fix this issue, same stuff as above. Checked for updates (none), restart, cycled lower, left off and tried again, tried multiple apps and browser streaming locations - nothing works.


Any ideas?

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