Yes you are right! The solution should come from Asus and not from us, so if a few come here expecting solution or a statement from fellow consumers then what's the use of Asus here? Means they make a faulty product and don't take responsibility and let consumers figure it out themselves? We keep pushing and urging Asus here is because we want to hold them responsible, if issue is caused by firmware update from Google then at least release a statement that issue wasn't caused by their own products/software.
We all can dig through all the recent posts here, did we see any recent response from @Gustav_ASUS or anyone else from Asus or did we notice that they are just ignoring customers? Did anyone of them said "we are aware of the problem and the tech team is looking into it" unfortunately none of that...So is that how customer service is supposed to be like? When customers ask just ignore them?
I want my money back !!!! the smartphone has several anomalies !!!! They want their smartphone back for the second time in assistance to reopen it and do their experiments !!!! As a buyer I repeat myself !!!! I want my money back !!!
Hello happy and unhappy users,
My Zenfone8 got the issue on 1 Oct 2021, Friday night.. MFD is 2021.04. 8GB RAM, 256GB storage. I would be 35ish in the list? Here's how it all went:
I did my internet investigation that pointed to this thread (thanks btw guys!) and to the supposedly HW issue.
I've contacted official Asus support, and with no delay (Monday) got the instruction to contact my local authorized service center.
I've presented the issue there and with no delay, next day, free shipment was arranged. Packed the phone and copy of documents and away it goes.
Confirmation of arrival, diagnostics, manufacturer sync and replacement parts ordering was all step by step confirmed within 2 days.
Parts arrival and successful repair confirmation took 4 business days. Repair states motherboard swap.
Packaging, shipment back to me took 2 days.
I haven't fully test the device yet, it performs as before for now.
Of course my non backed up data is gone. This applies to any of my devices, like SSDs for ex. Back up important data at least in 3 copies, 2 separate device types, 1 shall be off site. Never fully trust as failsafe any complex HW device nor SW solution, this applies to Asus, Samsung, Apple, all! Only statistics can tell which product is more likely reliable in the long therm, do the research accordingly. I did this to my more important stuff like laptop and car.
I was early adopter on this Zenfone8 because I fell in love with the flagship specs, great camera in a compact form factor, android. And I only buy phones with a headphone jack, period! Respect for Asus for standing up to the usual marketing and upselling BS that grows like cancer at other companies!
For now this seems to me like any other accidental bug in any project. I'm sure there is a task force analyzing the root cause (imo could be anything inhouse or at component suppliers, chip shortage doesn't help at quality aspect) and some day we will have a comprehensive statement from Asus regarding this issue. And I am also passive-agressively curious!
The service procedure for me seemed mature.
I'll post if the phone will prove to not perform as expected after repair.
I will continue enjoying this phone, but will have backups like always when ex. leaving with the kids and relying on GPS or something.
Csongor, (location Romania)
you have number 37 :)
My Zenfone has been repaired (resend within a day after arrival at the repair center). Repair details:
Problem/Symptom: Gap abnormally/Mechanism interference
Action: Add or replace new parts can solve the problem
Replace Parts: LCD COVER
And my (soft) screenprotector is gone.
So I guess the motherboard didn't cause the Ramdump error?
Yesterday seemed to fall same pit....
@cyupacabura47 I've sent you a PM, please check your inbox here on Zentalk.
I have the same problem
Posso chiederti come hai fatto? O posso contattarti in privato in qualche modo?
Can you add me to the List, my Phone died in full last Friday after I've plugged it in for charging.
Asus are you not stopping? We already have 40 dead bodies
Why should they?
40 Bodies out of how many ?
Whats the percentage of dead Phones?
Don´t understand me wrong I am also pissed but without knowing the Numbers it is quite impossible to say that the hole Series is scrap.
That's 40 too many buddy!
As quoted before in this thread: 40 defected devices with maybe 500k sold is less not much and by all quality standards not too much.
And this is coming from someone who isn't affected by this issue. If you were one of the 40,believe you me buddy, it would be 40 too many!
Would be a pain in the butt, but as an engineer I've learned enough to know that 39 of known cases is something but not much.
The last one was not even a ramdump if you check his other thread.
Blumi are you engineer of what ???
Add me to the list - 19.10.2021
Got the Ramdump screen when the phone was charging...
Electrical engineering and information technology. I'm affiliated with asus in any way. I just know these things happen everywhere.