Asus Rog 5s Pro Charger not charging phone

mootang121mootang121 Level 1
edited November 2021 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: Asus Rog 5s Pro
  2. Firmware Version: 18.1220.2109.131
  3. Rooted or not: No
  4. Frequency of Occurrence: 100%
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


The Asus charger seems to only not charge when I try to connect it to charge my Asus Rog 5s Pro phone. The battery will not go up nor will it go down.

Troubleshooting method:

When the Asus charger is connected to my Macbook Pro 15 (2019) laptop, it will charge the laptop. Thus I can conclude that the Asus charger is not bricked.

When I use a macbook charger and connect it to the Asus Rog 5s pro phone, the phone will charge. Thus I can conclude that the Asus Rog 5s Pro phone ports are not faulty.


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