I'm still sitting on a bomb and waiting when ramdump will affect me... (My ZF8 has been manufactured in 4/2021 so it's from the same batch as most affected phones here...)
@Gustav_ASUS or anyone else from Asus... Hello... Do we know anything? Why we still didn't get any explanations? How many cases are needed so Asus will do something to prevent more of them?
I'm hopeless about Asus answer, but still trying to get any info xD
If you rely on your phone for work, take my advise, sell off the zenfone 8 now. You may run a loss but at least you will have peace of mind and you don't have to worry about your phone dying when you're using it as a satnav, alarm or like me to deliver a lecture. Asus won't admit it, untill it's dead!
Case is just sent to the 'The National Board for Consumer Disputes' since there seems to be no desire to end this in good will with the consumer.
Though I have little hope of getting any quick resolution atleast there will be a record of my case.
Hopefully someone reads this before buying Asus products.
@Gustav_ASUS please tell me this is a joke. I haven't had this phone for over a month and now I'm told its ready for delivery. I'm now being asked to pay shipping duty at a cost of over £49, prior to delivery. What the hell are you guys playing at? You sell me a broken phone, I send for repair and now you want me to pay duty!
Where are you from?
I'm from Ukraine
By the way, is there anyone who got ramdump screen and was not able to escape from it on UNLOCKED bootloader?
Updates from me (Ramdump #22)
Will continue to monitor.
Looks that Asus staff is on holiday 😂
i guess newer models still have this issue MFD 2021.07
W jakim serwisie był...?
Do you also have ramdump? Welcome to the world of Asus! You are case number 35
You are a confirmation that this defect doesn't only apply to the first series and that it is not related to any software version.
we are waiting for someone to report that they have a ramdump after replacing the original motherboard! Then we should report the matter to your local consumer ombudsman.
I accepted the beta program for Android 12 from the smartphone updates section !!!! I want to see what happens. !!! By now I travel with a spare smartphone in my bag ,,, 😀😀 Asus but where are you going ???
Today I have to received my phone back ,they changed mother board,but I didn't take it back, because when I started to download all the programs it become hotter than it was at first time (08.06.21) and the battery level was 35% ant through 9 min it become 21% ,It seems to me very strange and I have sent it back to service.So I'm still without my phone.
per forza sono dei c.... cmq io rimborsato 100% in neanche 10 giorni. Arrivati due giorni fa i soldi sul conto corrente
contact asus at [email protected] and ask for refund. Service center said that they cannot assure the problem will go after the mainboard change. I was refunded 100% of the cost of my phone (bought thru Asus Website) directly from ASUS. If you bought at Unieuro you can absolutely contact ASUS anyway and they can refund you without passing thru Unieuro. Don't let Unieuro send your phone to service center !!!!
For ALL: after contacting Asus Italy and sent the phone to service center, I was refunded 100% of the cost i paid when I bought the phone at Asus Website.
Thanks again Asus for such a great (ironic mode) customer care.
After the Zenbook refunded 100% early this year, now the Zenfone 8. Petrus 2 - Asus 0
I I will never buy an asus appliance again in my life
ciao @Gustav_ASUS I will miss you
No tak ale jak ktoś ma na raty w sklepie elektronicznym...? 🤔 Ktoś to przerabia(ł)? 🤔 Mi póki co wszystko działa, pytam Informacyjnie.
Anyone want to start a petition? I'm not even hoping for anything from the mods or Asus, they clearly don't give a crap about us consumers that's why they are so quiet.
I'd say sue this company to the ground and hope it goes under, companies like these who don't take responsibility should not be allowed to do business.
It's been months already since this thread started and until now they still don't want to issue any statement and provide refunds. This has to be one of the longest active threads in this forum and I don't see it getting closed anytime soon until we get a statement from Asus! We the people demand a statement from Asus to explain how they allowed a half-tested device to be in the market!
Looks like I've been proven right that this issue is not limited to just a selected batch as suggested by someone, let's just accept that this company doesn't do any QC on their products. So regardless of the batch, at some point it will just die.
If you go read other forum threads, it seems Asus has a reputation of putting out inferior products and I'm not just talking about mobile phones but other devices as well.
This company is basically a scam!