I left my phone for repairs at 30 aug, that's 5 weeks and still going. The retailer wont give me any estimates anymore other than pointing to 'slow chains' with their servicepartner (Asus). They are even opening for the possibility of further damage caused to the phone (during repairs?). Asus own ETA is now also passed as of yesterday.
I have made written claims with reference to consumer rights of which they (retailer) have declined, or at this point, wont even bother responding to.
Zenfone 8 is fault and should by all means be recalled!
I would like to gather information on the production date of all motherboard damage cases (ramdump and others). Please write the MFD and beginning of the series from the box of your damaged smartphone and damage date. I don't know how the serial number is encoded, so I'm skipping it. I'll start first:
Check xda (https://forum.xda-developers.com/t/phone-wont-boot-to-android-stuck-on-ramdump.4317145/page-2)
I suppose three others with MFD:2021:04,
one with '05.
They have nicknames I have not encountered before.
Oh shoot i sold mine already..
Update on my case: nothing new via email, opened a case at the European Commission "Online Dispute Resolution a few days ago.
Just now UPS sent me an email telling me that a package is scheduleded for delivery from Asus. When I look the RMA tracking, it says repair is complete, even though their last reply stated that their response wouldn't change.
So very good news for me, weird communication from Asus but I guess they finally agreed? Wanted to keep you guys informed. (if you don't remember, they wanted 500€ for the repair because I had an unlocked bootloader)
Dont worry I am writing on there too, also commetning on all Asus ads I see on FB as well as on HUKD. Like you say - lets try save a few other poor souls from this trash.
Anyone who purchased in UK and was clever enough to go down the credit card route - suggest looking at Section 75 protection route instead with your credit card. I was an idiot and used paypal, but trying the same thing with them before trying credit card company route
@tioantua Please check your Zentalk inbox for a PM from me. 🙂
I have the same ramdump issue and the same demeaning service from our local asus center and the retailer..
Only 3 months old in the original packaging and I'm without my phone for a week now.
Support and lab technicians have zero patience and no awareness for customers services.
Refusal to pass me to the manager to compliant, every communicating cost me at least 1 business day (that's the smallest increment asus appear to be able to do anything)
If I had gone to any other lab or manufacture I've got the phone back on an hour or at least with a temporary replacement phone.
The Warranty include the phone pickup and retrieval from the customer home and yet an hour ago I got an messages from them stating to come and take the device (which is located half the country south from my home) and if no one will pick it up in 90 days they will destroy the phone.
And they are refusing to replace to a new unboxed phone so I have no doubt that I'll start all of this again in the future ( probably after the warranty will expire)
Some nice quotes from asus support:
- "we're not a phone company so we can't supply temporary replacement..."
- "we're Asus, not a phone company. We only have two models so we don't have any spare inventory to supply with a new phone" (is this logic reversed or did I goon crazy)
But they are selling and advertising phones right? I was sure that they are the manufacture of the zenfone 8? (I'm starting to think that this is really a typo done by an incompetent company)
They sure enough were a phone company when asked for my payment details....
And 21 pages of customers complaining over the same technical problem, the same delays in responses and in service in general (people are left without their NEW device for weeks) - and all the asus forum moderators have to add here is:
"Check for PM"?!
Asus... be well and prosper
I do not understand how a company like asus handle problems like that. Neither a notice clarification or recommendations on the problem. I use my phone to work with sensitive data, more valuable than the device itself.
Asus continues without being serious about the problem, is my data at risk? can I do something to reduce the risk? in short, what is the cause of the problem. They don't say ANYTHING!
By the way, I just saw a case of an ASUS ROG Phone 5 on XDA:
Probably the same problem, I would not be surprised.
There is no one serious in ASUS who takes the reins of this problem?
Asus! It's overdue to put your cards on the table! Now! @Gustav_ASUS I know that this is not within your reach. But please could you forward this to your superiors? The shitstorm is definitely coming closer! Things cannot go on like this much longer!
I've lost count now of how many on this thread are affected by this. Can we say we now at 30+? My own story, phone died and was taken by DHL on 7.9.21. Nearly one month later, I'm still without a phone. Thankfully have got a Samsung and will sell this at a loss as soon as it comes, but never again will I touch anything Asus.
Our complains are falling on deaf ears, like what I said if they are not going to say anything I'd say let's this public.
All it takes is a mob of angry consumers writing negative reviews about their rubbish products and awful service to tarnish a company's reputation. Hit them were it hurts which is on their pockets and see if they continue to be silent.
Our patience also has a limit and I believe we have given them enough time and opportunity to come up with an explanation but until now none.