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ROG PHONE 5 SUDDENLY TURNED OFF AND IS NOT STARTING EVER SINCE!!

Vismay
Star III
Please tell us some basic information before asking for help:
Model Name: Rog Phone 5
Firmware Version:
Rooted or not: NOT
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Day 1 Of The Problem: (19 August, 2021)
My ASUS ROG Phone 5 was delivered to me on 5th June. I took extremely good care of it. While I was gaming today, it turned off all of a sudden. It wasn't even warm at the moment. I remember the battery was well over 50%. There is not even a single scratch on it and it has no physical damage or has never been dropped ever. I tried rebooting. 

Power on button, power on + volume down hold, power on + volume up hold, power on + both volume button. None of em worked. 

Plugged in the charger, the led indicator was also not working. 

I almost had an heart attack. I read on Asus rog forum that other owners of this device is also facing the same issue. Those of who faced it early, had it returned and those who faced later like me had to send to service center. As I read it's a faulty motherboard on this device. I am not sure though. I have applied for a pick up & drop repair service. It will take well over 25 days to get it repaired. My question is I paid 58 thousand rs for a device I can play games on and have fun not this headache.
I am a YouTuber, so I bought it to make high quality content. But this was not what I was expecting. It's been only 2 months since I got it for God's sake. 
It's under warranty so let's see what happens. I'll keep it updated. God bless me. ASUS ROG don't disappoint me any further.

Update 1 : Day 2 Of The Problem: (20 August, 2021)

I went to my local ASUS Service Centre. They checked my phone for any physical damage, since it's in pristine condition with only minor scratches on the tempered glass, they took it to send to the service station in Kolkata. It's about 200km from where I live. I had to sign a document stating some terms & condition. After all the paper work, I was informed it'll take around 10 days and I'll be notified via message and email the entire time and I can even track my device as it go. So that's preety neat. Let's see what'll happen next. I'll update as I get more info.

Some images for reference:

screenshot-2021-08-20-13-57-35-383-com-miui-gallery.jpg
screenshot-2021-08-20-13-56-29-978-com-miui-gallery.jpg

64 REPLIES 64

Lord_Messi
Zen Master II
iZen

https://zentalk.asus.com/en/discussion/comment/186991#Comment_186991

Surprisingly my device turned on after 6 hour.... TF ... Shall I visit Service Center now?


View post
You should do it before your motherboard completely dead
Do it when you still have warranty

iZen
Star III
Lord_Messi

https://zentalk.asus.com/en/discussion/comment/187029#Comment_187029

You should do it before your motherboard completely dead

Do it when you still have warranty


View post
ok it's fully dead now lol

Abhinil
Star II
How much time does the Asus service center takes to repair Rog phone 5.
I have given my phone 10 days back and still they are saying that they have ordered the parts and it's on the way.
Can someone please help.

RAIDEN_
Rising Star II
Abhinil

How much time does the Asus service center takes to repair Rog phone 5.

I have given my phone 10 days back and still they are saying that they have ordered the parts and it's on the way.

Can someone please help.


View post
I had submitted my Rog 3 on Aug 2 and till today i havent received my device yet.

RAIDEN_
Rising Star II
So with that expect how much time will it take for you to receive your device.