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Charging issue

mithrockkumar
Star I
Charging port is not working when my phone is on. Why I have to restart or shutdown my phone every time to charge.
4 REPLIES 4

ronald1985
Community Legend I
mithrockkumar

Charging port is not working when my phone is on. Why I have to restart or shutdown my phone every time to charge.


Charging issue
Have you tried another charger/cable?
It is probably best to visit the service centre to investigate this type of issue anyway.

mithrockkumar
Star I
Yes I have already tried but no luck.

ronald1985
Community Legend I
mithrockkumar

Yes I have already tried but no luck.


View post
Ensure you are on the latest firmware Android 10 .103 and perform factory reset.
If this doesn't help at all, then only option is to go to service centre.

ARP_ASUS
Community Legend II
Hi mithrockkumar,
Please follow the above.